Terms & Conditions

The details you need to know — clear, simple, and upfront.

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The Print Maker Co — Terms & Conditions

1. 

Quoting & Pricing

  • All quotes are valid for 14 days from the date of issue.

  • Prices may change without notice if garment costs or supplier rates increase.

  • A formal quote must be accepted in writing (email, text, or signed approval) before any production begins.

2. 

Minimum Orders

  • Digital Printing: Minimum order of 7 items.

  • Screen Printing & Embroidery: Minimum order quantities apply. We’ll guide you to the most cost-effective option for your project.

3. 

Artwork & Print Files

  • Print-ready artwork must be supplied in high-resolution vector or PDF format.

  • Design setup or file clean-up fees may apply if artwork isn’t print-ready.

  • By supplying artwork, you confirm you hold the rights to use it.

4. 

Payments

  • A 50% deposit is required to confirm all orders.

  • Full payment must be received before pickup, delivery, or dispatch.

  • Accepted payment methods: bank transfer, EFTPOS, or approved invoice accounts.

  • Late payments may result in delays or cancellation of orders.

5. 

Turnaround Times

  • Standard turnaround is 7-14 business days from artwork approval and deposit payment.

  • Rush orders may be accommodated but may attract an express fee.

  • Delays caused by suppliers, shipping, or client artwork approval are outside our control.

6. 

Cancellations & Changes

  • Orders cancelled after deposit is paid may incur restocking or setup fees.

  • Once production begins, no changes or cancellations can be made.

  • Any changes to quantities or artwork must be confirmed in writing.

7. 

Garment Supply & Printing

  • We primarily print on quality blanks (e.g. AS Colour).

  • If you provide your own garments, printing is at your own risk — we cannot guarantee results or replace damaged stock.

  • Slight variations in print placement, colour, or sizing are part of the handmade print process and not considered faults.

8. 

Delivery & Collection

  • Free local delivery is available in selected Illawarra suburbs.

  • Shipping can be arranged Australia-wide at the client’s expense.

  • Once an order leaves our studio, The Print Maker Co is not responsible for courier delays or lost parcels.

9. 

Returns & Reprints

  • As all items are custom printed, returns or exchanges are not accepted for change of mind.

  • Reprints will only be considered in cases of genuine manufacturing or printing defects.

  • Issues must be reported within 48 hours of receiving the goods.

10. 

Liability

  • The Print Maker Co is not responsible for delays caused by third-party suppliers, couriers, or unforeseen circumstances.

  • We reserve the right to refuse any order that breaches copyright or involves inappropriate content.

11. 

Agreement

By placing an order with The Print Maker Co, you agree to these Terms & Conditions